Refund policy
Satisfaction Guarantee & Refund Policy
At PROMPTERIO™, we take great pride in the quality of our digital products and are confident they will help you achieve exceptional results. While many companies do not offer refunds for digital goods (since they cannot be physically returned), we believe in providing our customers with the opportunity to test our products risk-free. That is why we offer a 10-day money-back guarantee for your peace of mind.
How it works:
- Step 1: Complete our contact form to request a refund within 10 days of your purchase.
- Step 2: One of our team members will send you a refund questionnaire to better understand your experience.
- Step 3: Once we receive your completed answers, our team will carefully review your request.
Important Terms:
- Individual Products Only: Refunds are only available for individual Packs. Please note that refunds are not available for bundle purchases due to the significant value and discounts provided.
- Eligibility Period: The 10-day money-back guarantee period starts from the date of purchase, not the date of download or first use.
- Evaluation: We only consider refund requests that include a fully completed questionnaire with detailed and truthful feedback. Our team evaluates each request on a case-by-case basis, and we reserve the right to deny refunds at our sole discretion.
- License Termination: Once a refund is issued, any associated commercial license is immediately void, and any further use of the digital assets is strictly prohibited. We actively monitor for unauthorized use to protect our intellectual property.
If you have any questions about our refund policy, please reach out to our team prior to your purchase.